Thursday, June 12, 2008

CAREER DEVELOPMENT

Personal Career Management and Planning
There is an increasing need for individuals to take charge of the development of their own learning and careers for a variety of reasons: There is increasing rate of change of our organizations and in the knowledge and skills we need to perform our jobs. Career ladders are rapidly shrinking or disappearing as reorganizations lead to flatter structures. There is an ever-increasing need for us to keep learning to keep up with the rapid growth in knowledge and the rate of change of our workplace environments. And, involvement in one's own development fosters greater commitment to the process than other-directed activities.


LEARNING IS NOW OUR RESPONSIBILITY
Career development (CD) is now the primary responsibility of individuals in organizations. A recent survey of Human Resource Development Directors (1) indicates that they consider CD to be their least important function. This correlates with recent trends of disappearing corporate career paths and job security. Just as the responsibility for employee retirement planning is no longer a corporate function, the responsibility for learning and for the development of career paths has been downloaded to the individual employees.
Personal learning project management is a new skill for most people, one for which they have not been adequately prepared. The good news is that this responsibility also brings increased control over one's learning and career development, and the opportunity for a more stimulating and motivating work life.
The purpose of this article is to help you develop plans for individual career development for yourself and for other employees in your organizations. This process results in a document that has been referred to by such terms as an individual development plan, a learning contract, MBO (management-by-objectives) for personal learning, a personal "curriculum" for learning, and a plan for personal career advancement. The results may also be applied to the "development" section of most performance appraisal forms.

EXAMPLES OF PERSONAL LEARNING PROJECT MANAGEMENT
These methods have been used recently in a variety of university and industrial settings:
Industrial environments. At the Niagara Division of Consolidated Papers (2), employees draft individual development plans, both individually and in consultation with the Training Manager. This process occurs annually, much like a performance review. The individual development planning process is focused on personal development and career growth, and is kept separate from other HR management functions such as reviews for salary, promotion, and retention purposes. Individual development plans can, and often should, include formal training programs, but the focus is on the learning and the individual, not on the organization's curriculum and courses. If used correctly, a compilation of the learning needs from these individual learning plans (coupled with studies of organizational needs) can lead to more efficient planning of training efforts by the organization.
University teaching and learning. At leading universities that focus on quality learning, education and training, learning contracts are often used in courses to shift the responsibility for learning from the instructor to the students (3). Individuals design, develop and implement their own plans for learning in their courses, in a process similar to the use of the industrial individual development plans previously referred to. This works especially well with adult learners who bring a variety of skills, knowledge and experiences to their studies, and who also have a variety of needs for learning and development because of the diversity of their working environments. It also benefits more traditional students who learn "how to learn", and who need project management skills and experiences.
Pulp and paper education. This process has been used very successfully in a senior course in pulp and paper process operations at the University of Minnesota (4). The students felt that their learning was more interesting and exciting because they had the ability to choose (actually, to propose and contract-for) their learning projects. They also assigned themselves more work, and therefore learned more, than with traditional methods of instruction. As a bonus, they developed their skills in engineering project management as applied to projects of direct interest and importance to themselves.
Industrial and corporate internships. This works especially well for individualized learning experiences such as on-campus student research and development projects, and for off-campus learning such as for corporate internships.

STEPS TO DEVELOP AND IMPLEMENT AN INDIVIDUAL DEVELOPMENT PLAN
We use standard forms to help the learners follow a systematic process to prepare their learning contracts, individual development plans, or learning project management strategies. Here is what should be included in a personal learning plan:
Assessment. First, identify your current skills, knowledge, abilities, and interests. A previous article in this series (5) describes the needs assessment process.
Goals. Identify the new skills, knowledge, and experiences you would like to acquire and have. Do these goals match your personal and career interests? Are your goals in agreement with your organization's goals, mission and vision?
Learning purpose. Identify the gap between the current situation and the desired outcome. This will produce a statement of purpose that should clarify why you want to learn something, and what specific skills, knowledge and abilities you wish to develop.
Learning objective(s). Identify what skills, knowledge, and abilities are to be acquired or enhanced. Remember that this is only a plan, not a rigid promise; your plan can and should be revised as your goals change and as learning occurs. For each objective, identify the following:
Target date. Identify when you plan to complete the work for this part of your learning plan.
Learning strategies. Describe how you plan to do it, and what process you plan to follow to accomplish your objective. For example, strategies could include: reading and study, interviews and discussions with appropriate people, mill trials, networking and communication, reflecting on your own experiences, classroom study, literature review, synthesizing and writing.
Learning resources. Identify what resources you plan to use to help you with this learning process. These resources might include, for example: literature, mentors, co- workers, other professionals for networking, vendors or suppliers, classes, technical conferences, professional association involvement, equipment manuals, laboratory trials, production workers, teachers and instructors, field experience, your supervisors, and a variety of learning technologies including computers, the Internet, and perhaps even your mill's DCS (digital control system).
Outcomes and products. List the evidence you will develop to show the accomplishment of your objectives. What deliverables will you have produced by this process? What objects can be used to validate your learning experience? This could include, for example, a log or journal of your studies or observations, a literature review and bibliography, written and oral reports, lists of questions, obtaining specific career objectives, and more.
Evaluation plan. Describe the method you will use to validate your deliverables and to evaluate the success of your learning project. In other words, what criteria and means will you use to determine if you were successful in reaching your learning goals?
Initial feedback and revision. Before starting to carry-out your individual development plan, confer with your supervisor (instructor, mentor, or HRD-manager if available) for feedback, for another view of your learning needs and strategies. This will help insure that your learning will not only be based on your personal needs but will also be relevant to your organization's goals, results, and profitability. The more independent sources you can use, the better -- seek additional feedback from your co-workers, colleagues, family and friends.
Summary of results. After completing the projects in your individual plan, you should evaluate the success of these activities. What insights have you gained? What new understandings do you have? What new skills, abilities and knowledge have you acquired? What experiences did you have, and what did you learn from them? How do you feel about this process?
Next steps. You should review the accomplishments and successes of this project with your supervisor (and others, as appropriate). Then update your learning plan for the next cycle. Remember that learning and growth are processes that may, and should, continue indefinitely.

FOUR STEPS TO CONDUCTING A NEEDS ASSESSMENT

Step 1. PERFORM A "GAP" ANALYSIS
The first step is to check the actual performance of our organizations and our people against existing standards, or to set new standards. There are two parts to this:
Current situation: We must determine the current state of skills, knowledge, and abilities of our current and/or future employees. This analysis also should examine our organizational goals, climate, and internal and external constraints.
Desired or necessary situation: We must identify the desired or necessary conditions for organizational and personal success. This analysis focuses on the necessary job tasks/standards, as well as the skills, knowledge, and abilities needed to accomplish these successfully. It is important that we identify the critical tasks necessary, and not just observe our current practices. We also must distinguish our actual needs from our perceived needs, our wants. The difference the "gap" between the current and the necessary will identify our needs, purposes, and objectives.
What are we looking for? Here are some questions to ask, to determine where HRD may be useful in providing solutions: (3)
Problems or deficits. Are there problems in the organization which might be solved by training or other HRD activities?
Impending change. Are there problems which do not currently exist but are foreseen due to changes, such as new processes and equipment, outside competition, and/or changes in staffing?
Opportunities. Could we gain a competitive edge by taking advantage of new technologies, training programs, consultants or suppliers?
Strengths. How can we take advantage of our organizational strengths, as opposed to reacting to our weaknesses? Are there opportunities to apply HRD to these areas?
New directions. Could we take a proactive approach, applying HRD to move our organizations to new levels of performance? For example, could team building and related activities help improve our productivity?
Mandated training. Are there internal or external forces dictating that training and/or organization development will take place? Are there policies or management decisions which might dictate the implementation of some program? Are there governmental mandates to which we must comply?


Step 2. IDENTIFY PRIORITIES AND IMPORTANCE
The first step should have produced a large list of needs for training and development, career development, organization development, and/or other interventions. Now we must examine these in view of their importance to our organizational goals, realities, and constraints. We must determine if the identified needs are real, if they are worth addressing, and specify their importance and urgency in view of our organizational needs and requirements (4). For example (5):
Cost-effectiveness: How does the cost of the problem compare to the cost of implementing a solution? In other words, we perform a cost-benefit analysis.
Legal mandates: Are there laws requiring a solution? (For example, safety or regulatory compliance.)
Executive pressure: Does top management expect a solution?
Population: Are many people or key people involved?
Customers: What influence is generated by customer specifications and expectations? If some of our needs are of relatively low importance, we would do better to devote our energies to addressing other human performance problems with greater impact and greater value.

Step 3. IDENTIFY CAUSES OF PERFORMANCE PROBLEMS AND/OR OPPORTUNITIES
Now that we have prioritized and focused on critical organizational and personal needs, we will next identify specific problem areas and opportunities in our organization. We must know what our performance requirements are, if appropriate solutions are to be applied. We should ask two questions for every identified need: (6)
Are our people doing their jobs effectively?
Do they know how to do their jobs? This will require detailed investigation and analysis of our people, their jobs, and our organizations -- both for the current situation and in preparation for the future.

Step 4. IDENTIFY POSSIBLE SOLUTIONS AND GROWTH OPPORTUNITIES
If people are doing their jobs effectively, perhaps we should leave well enough alone. ("If it ain't broke, don't fix it.") However, some training and/or other interventions might be called for if sufficient importance is attached to moving our people and their performance into new directions.
But if our people ARE NOT doing their jobs effectively:
Training may be the solution, IF there is a knowledge problem.
Organization development activities may provide solutions when the problem is not based on a lack of knowledge and is primarily associated with systematic change. These interventions might include strategic planning, organization restructuring, performance management and/or effective team building.